PLEASE READ THE TERMS AND CONDITIONS BEFORE USING ZAMTEL’S ONLINE PAYMENT SOLUTION OPERATED BY ZAMTEL. THIS AGREEMENT IS LEGALLY BINDING BETWEEN THE CUSTOMER (“YOU”) AND ZAMTEL (“US”). BY USING THIS SERVICE, YOU AGREE TO BE SUBJECT TO THE POLICIES, RULES, GUIDELINES, TERMS AND CONDITIONS APPLICABLE AND THESE ARE INCORPORATED IN THIS AGREEMENT. WE RESERVE THE RIGHT TO CHANGE THIS WEBSITE AND THE TERMS AND CONDITIONS AT ANY POINT IN TIME AND WITHOUT PRIOR NOTICE TO YOU. YOU AGREE TO PERIODICALLY REVIEW THIS AGREEMENT TO ENSURE YOU ARE UP TO DATE WITH ANY CHANGES.
WHILST THIS SERVICE IS AVAILABLE FOR YOUR USAGE, ZAMTEL DOES NOT GUARANTEE 100% ERROR FREE SERVICE. ACCESSING, BROWSING OR USING THIS WEBSITE IN ANY WAY CLEARLY INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE YOU PROCEED.
1.0 USAGE OF THIS WEBSITE
1.1 THE WEBSITE https://apps.zamtel.co.zm/billpayment/ IS OWNED AND OPERATED BY ZAMBIA TELECOMMUNICATIONS COMPANY LIMITED
1.2 YOU REPRESENT AND GUARANTEE THAT YOU, THE CUSTOMER IS 18 YEARS OLD OR OLDER. IF NOT YOU REQUIRE THE SUPERVISION OF A PARENT OR GUARDIAN.
1.3 UPON COMPLETING THE ONLINE REGISTRATION, YOU WILL BE ASSIGNED A USERNAME AND A PASSWORD TO ENABLE YOU TO ACCESS AND USE THIS WEBSITE. EACH TIME YOU USE YOUR CREDENTIALS, YOU WILL BE DEEMED TO BE AUTHORISED TO ACCESS AND USE THIS WEBSITE.
2.0 DISCLAIMER OF WARRANTIES – LIMITATION OF LIABILITIES
2.1 ZAMTEL DOES NOT WARRANTY, GUARANTEE OR REPRESENT THAT YOUR USE OF THE ZAMTEL ONLINE PAYMENT SOLUTION WILL BE UNINTERRUPTED OR ERROR-FREE AND THAT YOU AGREE THAT FROM TIME TO TIME ZAMTEL MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME OR CANCEL THE SERVICE AT ANY TIME WITHOUT GIVING NOTICE TO YOU.
2.2 YOU EXPRESSLY AGREE THAT YOUR ABILITY OR INABILITY TO USE THE ZAMTEL SERVICE IS AT YOUR OWN RISK. THE ZAMTEL SERVICE AND PRODUCTS DELIVERED TO YOU THROUGH THE ZAMTEL ONLINE PAYMENT SOLUTION ARE (EXCEPT AS EXPRESSLY STATED BY ZAMTEL) PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING ALL IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT.
2.3 NOTHING IN THE TERMS & CONDITIONS WILL EXCLUDE OR LIMIT OUR LIABILITY TO YOU FOR FRAUD. WHERE IT IS NOT IN DISPUTE THAT RESPONSIBILITY FOR THE FRAUD FALLS ON US ENTIRELY.
2.4 WE WILL NOT BE LIABLE TO YOU UNDER THIS AGREEMENT FOR:
· ANY LOSS, INCLUDING LOSS OF;
i. PROFIT,
ii. INCOME,
iii. BUSINESS,
iv. REVENUE
v. GOODWILL
vi. CORRUPTION OF OR DAMAGE TO DATA
vii.
DAMAGE WHICH COULD
NOTREASONABLY BE FORESEEABLE, TO ARISE AS A DIRECT RESULT OF EITHER OUR BREACH
OF CONTRACT OR OUR BREACH OF OUR DUTY OF CARE
3.0 INTELLECTUAL PROPERTY
3.1 YOU AGREE THAT THE ZAMTEL ONLINE PAYMENT SOLUTION, INCLUDING BUT NOT LIMITED TO ZAMTEL PRODUCTS, GRAPHICS, USER INTERFACE, AND THE SCRIPTS AND SOFTWARE USED TO IMPLEMENT THE ZAMTEL ONLINE PAYMENT SOLUTION, CONTAINS PROPRIETARY INFORMATION AND MATERIAL THAT IS OWNED BY ZAMTEL AND/OR ITS LICENSORS, AND IS PROTECTED BY APPLICABLE INTELLECTUAL PROPERTY AND OTHER LAWS,INCLUDING BUT NOT LIMITED TO COPYRIGHT LAWS. YOU AGREE THAT YOU WILL NOT USE SUCH PROPRIETARY INFORMATION OR MATERIALS IN ANY WAY WHATSOEVER EXCEPT FOR THE INTENDED USE OF THE ZAMTEL E-COMMERCE SERVICE IN COMPLIANCE WITH THIS AGREEMENT.
NO PORTION OF THE ZAMTEL ONLINE PAYMENT SOLUTION MAY BE REPRODUCED IN ANY FORM OR BY ANY MEANS, EXCEPT AS EXPRESSLY PERMITTED IN THESE TERMS.
4.0 RESTRICTIONS AND OBLIGATIONS
NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS , YOU AGREE AND UNDERTAKE NOT TO
· HACK, ATTEMPT TO HACK, MODIFY, ADAPT, MERGE, TRANSLATE, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER OR CREATE DERIVATIVE WORKS OUT OF THE SERVICE OR ANY PART OF IT (“MODIFICATIONS”) EXCEPT TO THE EXTENT THAT ANY ELEMENTS ARE PROVIDED TO YOU WITH ZAMTEL’S EXPRESS CONSENT FOR MODIFICATIONS;
· REMOVE, DISABLE, MODIFY, ADD TO OR TAMPER WITH ANY PROGRAM CODE OR DATA, COPYRIGHT, TRADEMARK or PROPRIETARY NOTICES AND LEGENDS CONTAINED IN THE SERVICE
· CREATE ANY SOFTWARE WHICH MIMICS ANY DATA OR FUNCTIONALITY IN THIS SERVICE
· USE OR DEAL IN THE SERVICE EXCEPT AS PERMITTED BY THESE TERMS
· USE YOUR ACCESS TO THIS SERVICE, OR INFORMATION GATHERED FROM INFORMATION TECHNOLOGY DEPARTMENT, FOR SENDING OF UNSOLICITED BULK EMAILS OR SMSes
· MAKE ANY PUBLIC, BUSINESS OR COMMERCIAL USE OF THE SERVICE OR ANY PART OF IT EXCEPT AS PERMITTED BY THESE TERMS
· PROVIDE HYPERTEXT LINKS, URL LINKS, GRAPHIC LINKS, HYPERLINKDS OR OTHER DIRECT CONNECTION FOR PROFIT OR GAIN TO THE SERVICE WITHOUT ZAMTEL’S PRIOR WRITTEN PERMISSION; OR
· USE OR PROCESS THE SERVICE OR ANY PART OF IT UNFAIRLY OR ANY ILLEGAL OR IMMORAL PURPOSE
· DELETE OR OBSURE ANY COPYRIGHT, TRADEMARK OR OTHER PROPRIETARY NOTICE ON THE SERVICE
THE SERVICE MAY ONLY BE ACCESSED AND USED VIA AUTHORISED SERVERS. YOU MUST TAKE NO ACTION TO BYPASS AUTHORISED SERVERS AND/OR THIRD PARTY SOFTWARE TO MODIFY ANY ASPECT OF THE SERVICE.
5.0 PRICE AND PAYMENT
· PRICES ARE QUOTED IN ZAMBIAN KWACHA. THIS SAME PRICE AS YOU WOULD PAY IN CASH. YOU NEED TO PAY IN THE CURRENCY IN WHICH THE PRODUCT OR SERVICE IS QUOTED.
· PAYMENT IS REQUIRED BEFORE THE PRODUCT OR SERVICE IS PROVIDED.
· PAYMENT MAY BE MADE BY VISA CREDIT OR DEBIT CARD OR ANY OTHER METHOD AS ZAMTEL MAY INTRODUCE AT ITS ABSOLUTE DISCRETION
· ZAMTEL RESERVES THE RIGHT TO ACCEPT OR REFUSE ANY PAYMENT IN ANY FORM
· ZAMTEL CANNOT GUARANTEE THAT A PARTICULAR SERVICE OR PRODUCT WILL ALWAYS BE AVAILABLE
· TO MAXIMISE SECURITY, ZAMTEL DOES NOT HOLD ANY CUSTOMER’S CREDIT OR DEBIT DETAILS. THESE ARE HELD BY THIRD PARTY PAYMENT SOLUTION PROVIDER
· YOUR CARD ISSUER/COMPANY MAY ALSO DO SECURITY CHECKS TO CONFIRM IT IS, INDEED YOU MAKING THE PAYMENT
· ZAMTEL IS NOT AND SHALL NOT BE LIABLE FOR ANYONE USING SOMEBODY ELSE’S CARD
· YOU SHALL BE RESPONSIBLE FOR ALL PURCHASES THAT TAKE PLACE FROM YOUR CARD. ZAMTEL SHALL ASSUME THAT YOU ARE IN CONTROL OF THE SERVICE.
6.0 REFUND POLICY
·
FOR ANY FAILED PURCHASE TRANSACTIONS, WAIT FOR AT
LEAST 30 MINUTES FOR THE TRANSACTIONS TO REFLECT ON YOUR ACCOUNT. IN
CASE AFTER 30 MINUTES YOUR ACCOUNT IS NOT CREDITED , YOU NEED TO NOTIFY US
THROUGH OUR CUSTOMER SERVICE OR RETAIL SHOPS WITHIN 48 HOURS. FOLLOWING THIS,
ZAMTEL SHALL UNDERTAKE TO RESOLVE THIS ISSUE WITHIN A REASONABLE TIME FRAME.
· FOR AVOIDANCE OF DOUBT, ZAMTEL SHALL NOT GIVE CASH REFUNDS UNLESS THERE IS REASONABLE EVIDENCE THAT ZAMTEL HAS FAILED TO PROVIDE A PRODUCT OR SERVICE DUE SOLELY TO ZAMTEL’S FAULT.
7.0 DISCLOSURE OF INFORMATION TO THIRD PARTIES
YOU AGREE TO CERTAIN DISCLOSURE OF INFORMATION TO OUR BANKERS, BARCLAYS PLC, IN ORDER FOR THE ONLINE PAYMENT SOLUTION TO FUNCTION. SUCH INFORMATION IS AS BELOW:-
· FIRSTNAME
· LASTNAME
· SERVICE TYPE
· CITY
· RESIDENTIAL ADDRESS
· PHONE NUMBER
· EMAIL ADDRESS
· DATE
· PROVINCE
8.0 MANAGEMENT OF ACCOUNTS
IN THE EVENT THAT YOU NO LONGER REQUIRE THIS SERVICE, SIMPLY CHOOSE TO STOP USING THE SERVICE AND AFTER A REASONABLE PERIOD OF TIME THE ACCOUNT WILL GO INTO AN INACTIVE STATE.
9.0 CANCELLATION OF ONLINE ACCOUNTS
ZAMTEL RESERVES THE RIGHT TO CANCEL/DISABLE/TERMINATE YOUR ACCOUNT DUE TO ANY SERVICE ABUSES OR MISCONDUCT ON YOUR PART.
10.0 SETTING-OFF OF DEBTS
IN THE CASE THERE YOU HAVE AN OUTSTANDING DEBT WITH ZAMTEL, WE RESERVE THE
RIGHT TO RECOVER THE OUTSTANDING AMOUNT WITHOUT PRIOR NOTICE.